Help & support
Frequently asked questions
How do I place an order?
Open a restaurant, tap ADD on the dishes you want, go to Cart, fill your address & location and tap "Order on WhatsApp". WhatsApp opens with your full order — just hit send.
Do I need to download an app or create an account?
No. Local Food Delivery works right in your browser and your order is completed on WhatsApp.
How is the delivery charge calculated?
It is calculated automatically from the distance between the restaurant and your location: ₹20 for the first 2 km and ₹8 per extra km. Orders above ₹499 get free delivery. We deliver up to 10 km.
How do I pay?
You can pay by Cash on Delivery, UPI on Delivery, Pay via UPI link (after confirmation).
When is my order confirmed?
As soon as you send the WhatsApp message our team confirms it with the restaurant and replies to you. You can also track the status from the My Orders page.
Can I cancel my order?
Yes, you can cancel free of cost from the order page until the restaurant confirms it. After that, contact support.
How do I use a coupon?
Copy a code from the Offers page and apply it on the Cart page. The discount is shown in the bill before you place the order.
Raise a complaint
Missing item, late delivery, refund or anything else — we'll get back to you.